If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

Where did you locate comments?
Which feedback label was unclear?
What next discussion route was missing?

Author notes / illustrative keys where applicable:
1. Read for comment discovery. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for label clarity. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for discussion need. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.