{
  "title": "Internal access request survey",
  "questions": [
    "Which approval step was unclear?",
    "What information did you repeat?",
    "What status update was missing?"
  ],
  "question_notes": [
    "Use this answer to locate the part of the experience that needs explanation. The example issue to investigate is: requesters cannot identify the approving role.",
    "Repeated information exposes duplication across the request form and approval route. Check what was already captured and why it was requested again, without removing verification requirements solely to shorten the process.",
    "Turn the requested improvement into a testable next step. One illustrative action is: name the approver and expected next step."
  ],
  "answer_guidance": [
    {
      "question": 1,
      "format": "Optional short text",
      "reason": "Retain the specific point or condition described; avoid replacing it with an unexplained rating."
    },
    {
      "question": 2,
      "format": "Optional written explanation",
      "reason": "Keep context that distinguishes different experiences. Never collect credentials or private permission details."
    },
    {
      "question": 3,
      "format": "Optional improvement suggestion",
      "reason": "Keep the suggested change separate from whether it has been tested. Name the approver and expected next step."
    }
  ],
  "respondent_instruction": "If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.",
  "note": "Examples to adapt. Not a validated instrument."
}