# Internal access request survey

Improve requests for work systems and permissions.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. Which approval step was unclear?

Answer: ____________________

## 2. What information did you repeat?

Answer: ____________________

## 3. What status update was missing?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Use this answer to locate the part of the experience that needs explanation. The example issue to investigate is: requesters cannot identify the approving role.
2. Repeated information exposes duplication across the request form and approval route. Check what was already captured and why it was requested again, without removing verification requirements solely to shorten the process.
3. Turn the requested improvement into a testable next step. One illustrative action is: name the approver and expected next step.

Interpretation caution: Never collect credentials or private permission details.


## Illustrative finding and follow-up

Observation: Requesters cannot identify the approving role.

Action to test: Name the approver and expected next step.

Follow-up: After trying the change, repeat “Which approval step was unclear?” with people who experienced it. Check whether they still describe the original issue: requesters cannot identify the approving role. Compare explanations and sample context, rather than claiming the change caused an improvement.