If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

Which format did you use?
What instruction remained unclear?
What other format would help?

Author notes / illustrative keys where applicable:
1. Read for format use. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for instruction clarity. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for format need. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.