{
  "title": "Authorized account contact change survey",
  "questions": [
    "Which types of notices still reached the former contact after the change?",
    "How were you told the replacement contact was authorized to act for the account?",
    "Which open request needed a separate routing update?"
  ],
  "question_notes": [
    "Identify the notice category and delivery step still using the old contact, so the service team can locate a stale notification route without collecting names or addresses.",
    "Distinguish an announced contact replacement from a confirmed permission change. Ask which verification step was explained; a respondent's confidence cannot establish that authorization was actually granted.",
    "Find requests whose recipient was stored separately from the account contact. This helps the request owner check outstanding communication rather than assuming one profile update reroutes everything."
  ],
  "answer_guidance": [
    {
      "question": 1,
      "format": "Optional written explanation; none or not applicable accepted",
      "reason": "Identify the notice category and delivery step still using the old contact, so the service team can locate a stale notification route without collecting names or addresses."
    },
    {
      "question": 2,
      "format": "Optional written explanation; none or not applicable accepted",
      "reason": "Distinguish an announced contact replacement from a confirmed permission change. Ask which verification step was explained; a respondent's confidence cannot establish that authorization was actually granted."
    },
    {
      "question": 3,
      "format": "Optional written explanation; none or not applicable accepted",
      "reason": "Find requests whose recipient was stored separately from the account contact. This helps the request owner check outstanding communication rather than assuming one profile update reroutes everything."
    }
  ],
  "respondent_instruction": "If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.",
  "field_protocol": null,
  "editorial_sections": [],
  "note": "Examples to adapt. Not a validated instrument; manual editorial data, not a product import payload."
}