If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

What change did the request describe?
Which scope boundary was unclear?
What priority explanation was missing?

Author notes / illustrative keys where applicable:
1. Read for change scope. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for boundary. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for priority. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.