# Airport baggage information survey

Improve baggage-collection communication.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. Where did you find belt information?

Answer: ____________________

## 2. What did the status message mean?

Answer: ____________________

## 3. Which next step was unclear?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Read for information source. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for message comprehension. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for next action. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.

Interpretation caution: Exclude passport and baggage-tag numbers.