# Airport terminal transfer survey

Clarify terminal-transfer choices.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. Which transfer option did you consider?

Answer: ____________________

## 2. What timing information was unclear?

Answer: ____________________

## 3. What route instruction was missing?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Read for options considered. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for timing uncertainty. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for route gap. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.

Interpretation caution: Responses do not establish guaranteed connections.