If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

What chapter purpose was described?
Which joining step was unclear?
What contact route was missing?

Author notes / illustrative keys where applicable:
1. Read for purpose. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for joining clarity. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for contact need. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.