{
  "title": "Appointment booking survey",
  "questions": [
    "Which option was unclear?",
    "What preparation information was missing?",
    "What confirmation would help?"
  ],
  "question_notes": [
    "An unclear booking option identifies the service or timing choice customers cannot interpret. Explain provider-approved scope without collecting sensitive appointment details.",
    "Missing preparation guidance identifies the task or material a customer cannot anticipate before the appointment. Refer to provider-approved instructions and contact routes, without inventing service requirements or requesting sensitive preparation details.",
    "A useful confirmation identifies how customers expect to know the appointment is accepted. Distinguish a submitted request from a confirmed slot using the actual booking state."
  ],
  "answer_guidance": [
    {
      "question": 1,
      "format": "Optional short text",
      "reason": "Retain the specific point or condition described; avoid replacing it with an unexplained rating."
    },
    {
      "question": 2,
      "format": "Optional written explanation",
      "reason": "Keep context that distinguishes different experiences. Do not collect appointment details containing sensitive information."
    },
    {
      "question": 3,
      "format": "Optional improvement suggestion",
      "reason": "Keep the suggested change separate from whether it has been tested. Explain requested versus confirmed status."
    }
  ],
  "respondent_instruction": "If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.",
  "note": "Examples to adapt. Not a validated instrument."
}