# Appointment booking survey

Improve booking information for a scheduled service.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. After submitting the booking request, what told you whether a slot was confirmed or still awaiting a reply?

Answer: ____________________

## 2. Which service or time option needed more explanation before you submitted the request?

Answer: ____________________

## 3. What preparation information did you need after the appointment was confirmed?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Check how the reader distinguishes receipt from a confirmed slot. A reassuring acknowledgment can still leave the request pending.
2. Locate an unclear service choice or time option before the request is submitted; keep that issue separate from the later confirmation state.
3. Identify missing approved administrative preparation after confirmation, without collecting private appointment information or inventing provider instructions.

Interpretation caution: Do not collect appointment details containing sensitive information.


## Separate request receipt from confirmation

Use fictional notices approved against the actual booking workflow before testing comprehension.

### Request received

Next action: Explain that the request has arrived and which official route provides updates.

Evidence to revisit: Do not label an unconfirmed slot booked.

### Awaiting a reply

Next action: Show the pending state and the supported contact route.

Evidence to revisit: The reader can distinguish waiting from a failed submission.

### Confirmed appointment

Next action: Show the confirmed administrative details and approved preparation reference.

Evidence to revisit: Readers identify the location and official contact without sharing private appointment data.

## Illustrative finding and follow-up

Observation: Clients cannot tell whether a request confirms an appointment.

Action to test: Explain requested versus confirmed status.

Follow-up: Show a revised synthetic booking acknowledgment and ask the reader to describe the current state and next action in their own words. Accept that a request may remain pending; do not promise confirmation or invent provider instructions.


## Collection protocol

When and whom to ask: After a client has submitted a request or reviewed the actual acknowledgment; distinguish pending requests from confirmed appointments.

Decision owner: The booking operations owner verifies the real state transitions and approves the wording.

Follow-up: Check whether later readers can distinguish request received, awaiting confirmation and confirmed, and know where to seek help.

Response handling: Do not ask respondents to paste appointment details, private reference numbers or health/service histories.