{
  "title": "Appointment reminder clarity survey",
  "questions": [
    "What action did the reminder ask for?",
    "Which preparation detail was unclear?",
    "What timing information was missing?"
  ],
  "question_notes": [
    "The action understood from a reminder identifies whether it clearly asks for confirmation, preparation or attendance. Compare it with provider-approved instructions.",
    "An unclear preparation detail reveals whether the reminder adequately links the visit to current official guidance. Explain the relevant reference and assistance route, without assuming receipt of the reminder proves readiness to attend.",
    "Missing timing information identifies the date or interval customers need to act on the reminder. Confirm current appointment guidance without assuming message receipt proves readiness."
  ],
  "answer_guidance": [
    {
      "question": 1,
      "format": "Optional short text",
      "reason": "Retain the specific point or condition described; avoid replacing it with an unexplained rating."
    },
    {
      "question": 2,
      "format": "Optional written explanation",
      "reason": "Keep context that distinguishes different experiences. Do not disclose private service details unnecessarily."
    },
    {
      "question": 3,
      "format": "Optional improvement suggestion",
      "reason": "Keep the suggested change separate from whether it has been tested. Place verified preparation instructions before background information."
    }
  ],
  "respondent_instruction": "If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.",
  "note": "Examples to adapt. Not a validated instrument."
}