{
  "title": "Appointment rescheduling survey",
  "questions": [
    "Which rescheduling condition was unclear?",
    "How did you confirm the new time?",
    "What explanation would help?"
  ],
  "question_notes": [
    "An unclear rescheduling condition identifies the timing or process rule customers cannot apply. Link official guidance without promising that a requested change will be accepted.",
    "The confirmation method reveals whether customers can distinguish a requested change from an accepted new appointment. Show the verified state and remaining conditions, without implying availability or final approval before the provider confirms it.",
    "A helpful explanation identifies unresolved consequences of the timing change, including remaining confirmation steps. Describe the actual old and new booking states."
  ],
  "answer_guidance": [
    {
      "question": 1,
      "format": "Optional short text",
      "reason": "Retain the specific point or condition described; avoid replacing it with an unexplained rating."
    },
    {
      "question": 2,
      "format": "Optional written explanation",
      "reason": "Keep context that distinguishes different experiences. Do not promise exceptions to verified booking policies."
    },
    {
      "question": 3,
      "format": "Optional improvement suggestion",
      "reason": "Keep the suggested change separate from whether it has been tested. Explain the actual old and new booking states."
    }
  ],
  "respondent_instruction": "If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.",
  "field_protocol": null,
  "editorial_sections": [],
  "note": "Examples to adapt. Not a validated instrument; manual editorial data, not a product import payload."
}