# Appointment rescheduling survey

Find obstacles when changing a booked service.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. Which rescheduling condition was unclear?

Answer: ____________________

## 2. How did you confirm the new time?

Answer: ____________________

## 3. What explanation would help?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. An unclear rescheduling condition identifies the timing or process rule customers cannot apply. Link official guidance without promising that a requested change will be accepted.
2. The confirmation method reveals whether customers can distinguish a requested change from an accepted new appointment. Show the verified state and remaining conditions, without implying availability or final approval before the provider confirms it.
3. A helpful explanation identifies unresolved consequences of the timing change, including remaining confirmation steps. Describe the actual old and new booking states.

Interpretation caution: Do not promise exceptions to verified booking policies.