If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate. Which term needed definition? What example helped understanding? What sentence was hard to follow? Author notes / illustrative keys where applicable: 1. Read for terminology. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score. 2. Read for example usefulness. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score. 3. Read for sentence friction. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.