{
  "title": "Equipment return survey",
  "questions": [
    "Which return instruction was unclear?",
    "What collection arrangement was difficult?",
    "What checklist would help?"
  ],
  "question_notes": [
    "Use this answer to locate the part of the experience that needs explanation. The example issue to investigate is: employees cannot confirm whether returned accessories were received.",
    "Difficult collection arrangements reveal a coordination gap distinct from uncertainty about what must be returned. Clarify approved locations, contacts or timing, without collecting asset identifiers or interpreting return feedback as proof of completion.",
    "Turn the requested improvement into a testable next step. One illustrative action is: use a clear receipt checklist."
  ],
  "answer_guidance": [
    {
      "question": 1,
      "format": "Optional short text",
      "reason": "Retain the specific point or condition described; avoid replacing it with an unexplained rating."
    },
    {
      "question": 2,
      "format": "Optional written explanation",
      "reason": "Keep context that distinguishes different experiences. Do not collect serial numbers in public feedback."
    },
    {
      "question": 3,
      "format": "Optional improvement suggestion",
      "reason": "Keep the suggested change separate from whether it has been tested. Use a clear receipt checklist."
    }
  ],
  "respondent_instruction": "If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.",
  "note": "Examples to adapt. Not a validated instrument."
}