# Equipment return survey

Improve returning work equipment after a change.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. Which return instruction was unclear?

Answer: ____________________

## 2. What collection arrangement was difficult?

Answer: ____________________

## 3. What checklist would help?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Use this answer to locate the part of the experience that needs explanation. The example issue to investigate is: employees cannot confirm whether returned accessories were received.
2. Difficult collection arrangements reveal a coordination gap distinct from uncertainty about what must be returned. Clarify approved locations, contacts or timing, without collecting asset identifiers or interpreting return feedback as proof of completion.
3. Turn the requested improvement into a testable next step. One illustrative action is: use a clear receipt checklist.

Interpretation caution: Do not collect serial numbers in public feedback.


## Illustrative finding and follow-up

Observation: Employees cannot confirm whether returned accessories were received.

Action to test: Use a clear receipt checklist.

Follow-up: After trying the change, repeat “Which return instruction was unclear?” with people who experienced it. Check whether they still describe the original issue: employees cannot confirm whether returned accessories were received. Compare explanations and sample context, rather than claiming the change caused an improvement.