# Attachment preview fallback survey

Improve unsupported preview guidance.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. What were you trying to inspect?

Answer: ____________________

## 2. What did the fallback explain?

Answer: ____________________

## 3. What alternative action was unclear?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Look for inspection intent.
2. Look for fallback comprehension.
3. Look for alternative action.

Interpretation caution: Do not collect confidential attachments.


## Illustrative finding and follow-up

Observation: Preview errors omit a download route.

Action to test: Explain available alternatives without implying preview support.

Follow-up: After the proposed change, ask relevant participants whether this original issue still occurs: Preview errors omit a download route. Record what they experienced, including none or not applicable; changes in the sample do not establish causation.