# Event travel information survey

Check whether attendees can plan arrival using the information provided.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. Were arrival options explained clearly?

Answer: ____________________

## 2. Which location detail was missing?

Answer: ____________________

## 3. Was the accessibility information useful?

Answer: ____________________

## 4. What changed your arrival plan?

Answer: ____________________

## 5. What should be explained earlier next time?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Arrival options help attendees choose a workable route before traveling. Check whether explanations distinguish available choices and their constraints rather than requesting detailed personal journey histories.
2. A missing location detail identifies where general venue information fails to support arrival. Verify the entrance, meeting point or landmark before updating directions; do not rely on assumptions from a map.
3. Useful access information explains the actual route or arrangement an attendee needs to evaluate. Investigate missing practical details without asking for diagnoses or claiming the venue meets every requirement.
4. Changes to an arrival plan reveal unexpected conditions that the previsit guidance did not explain. Distinguish unavailable information from personal preference before revising the suggested travel options.
5. Earlier guidance can reduce last-minute uncertainty about reaching the event. Identify the specific planning decision affected and publish checked information while avoiding guarantees about transport operations.

Interpretation caution: Do not require detailed travel histories or sensitive personal information.


## Illustrative finding and follow-up

Observation: Example attendees can find the venue name but not the correct entrance.

Action to test: Provide clear arrival directions and the relevant entrance information.

Follow-up: After testing the action, revisit this original observation: Example attendees can find the venue name but not the correct entrance. Repeat the relevant experience prompts with people who encountered the change. Compare specific explanations and sample differences; do not claim causation from the before-and-after responses.