# Backorder choice survey

Improve backorder choice information.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. Which option did you consider?

Answer: ____________________

## 2. What waiting condition was unclear?

Answer: ____________________

## 3. What cancellation guidance was missing?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Look for option choice.
2. Look for waiting terms.
3. Look for cancellation clarity.

Interpretation caution: Do not imply universal cancellation rights.


## Illustrative finding and follow-up

Observation: Backorder notices omit alternative actions.

Action to test: Present verified available actions together.

Follow-up: After the proposed change, ask relevant participants whether this original issue still occurs: Backorder notices omit alternative actions. Record what they experienced, including none or not applicable; changes in the sample do not establish causation.