If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

Which benefit was difficult to find?
Where did you first look?
What explanation would help you decide?

Author notes / illustrative keys where applicable:
1. A hard-to-find benefit identifies a specific discovery gap in the information structure. Review its official reference without assuming the respondent qualifies for it.
2. The first search location reveals where employees expect benefit information rather than which benefits they qualify for. Improve cross-links to official guidance, without inferring personal eligibility or sensitive circumstances from navigation feedback.
3. A useful decision explanation identifies what people need to understand about a benefit's stated scope or application route; confirm current official conditions before revising guidance.