# Benefits discovery survey

Find why employees miss relevant benefit information.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. Which benefit was difficult to find?

Answer: ____________________

## 2. Where did you first look?

Answer: ____________________

## 3. What explanation would help you decide?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. A hard-to-find benefit identifies a specific discovery gap in the information structure. Review its official reference without assuming the respondent qualifies for it.
2. The first search location reveals where employees expect benefit information rather than which benefits they qualify for. Improve cross-links to official guidance, without inferring personal eligibility or sensitive circumstances from navigation feedback.
3. A useful decision explanation identifies what people need to understand about a benefit's stated scope or application route; confirm current official conditions before revising guidance.

Interpretation caution: Do not collect health or eligibility details.


## Illustrative finding and follow-up

Observation: People search the handbook before the benefits portal.

Action to test: Link benefits from the handbook index.

Follow-up: After trying the change, repeat “Which benefit was difficult to find?” with people who experienced it. Check whether they still describe the original issue: people search the handbook before the benefits portal. Compare explanations and sample context, rather than claiming the change caused an improvement.