If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate. Where did you secure your bicycle? What made parking difficult? Which parking detail should change? Author notes / illustrative keys where applicable: 1. Read for parking location. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score. 2. Read for practical obstacle. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score. 3. Read for specific improvement. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.