If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

Which phrase felt unclear?
What tone did you perceive?
What wording would better explain the offer?

Author notes / illustrative keys where applicable:
1. Use this answer to locate the part of the experience that needs explanation. The example issue to investigate is: playful terminology hides the actual product task.
2. Perceived tone reveals how wording may communicate authority, informality or pressure beyond its literal meaning. Compare interpretations with the intended message, without assuming a preferred style necessarily increases trust or changes behavior.
3. Turn the requested improvement into a testable next step. One illustrative action is: use plain task language for important actions.