If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

How many items did you expect affected?
What exception rule was unclear?
What confirmation would help?

Author notes / illustrative keys where applicable:
1. Read for expected scope. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for exception clarity. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for confirmation need. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.