# Bulky item booking survey

Improve bulky-item collection booking.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. Which item rule needed explanation?

Answer: ____________________

## 2. What placement instruction was unclear?

Answer: ____________________

## 3. What confirmation detail was missing?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Read for eligibility clarity. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for placement clarity. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for confirmation gap. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.

Interpretation caution: Exclude household addresses from survey answers.