# Bus stop information survey

Find missing boarding information.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. Which stop detail was unclear?

Answer: ____________________

## 2. When did you check arrivals?

Answer: ____________________

## 3. What boarding guidance was missing?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Read for stop identification. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for information timing. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for boarding needs. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.

Interpretation caution: Delay complaints do not identify signage causes.