If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

Which exit instruction was confusing?
What happened at the barrier?
What assistance was easy to find?

Author notes / illustrative keys where applicable:
1. Read for exit clarity. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for barrier experience. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for help availability. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.