# Care home family updates survey

Understand administrative family-update expectations.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. Which administrative update was useful?

Answer: ____________________

## 2. What communication timing was unclear?

Answer: ____________________

## 3. What general contact route worked?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Read for useful update. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for timing expectations. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for contact usability. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.

Interpretation caution: Do not collect resident health information.