# Care home visitor information survey

Clarify visitor arrangements.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. What visiting information did you use?

Answer: ____________________

## 2. Which arrival instruction was unclear?

Answer: ____________________

## 3. What contact detail was missing?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Read for information source. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for arrival clarity. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for contact gap. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.

Interpretation caution: Exclude resident identities and care histories.