If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

What material did you expect?
Which form instruction was unclear?
What contact-use explanation was missing?

Author notes / illustrative keys where applicable:
1. Read for material scope. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for form clarity. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for use transparency. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.