{
  "title": "Customer story process survey",
  "questions": [
    "Which review step was unclear?",
    "What information was difficult to approve?",
    "What would simplify final sign-off?"
  ],
  "question_notes": [
    "Use this answer to locate the part of the experience that needs explanation. The example issue to investigate is: reviewers cannot distinguish quotes from proposed edits.",
    "Difficult-to-approve information can expose missing evidence, unclear attribution or unresolved scope in the draft. Route each issue to the appropriate reviewer; participation does not authorize every quotation or outcome claim.",
    "Turn the requested improvement into a testable next step. One illustrative action is: separate quoted statements from editorial drafts."
  ],
  "answer_guidance": [
    {
      "question": 1,
      "format": "Optional short text",
      "reason": "Retain the specific point or condition described; avoid replacing it with an unexplained rating."
    },
    {
      "question": 2,
      "format": "Optional written explanation",
      "reason": "Keep context that distinguishes different experiences. Do not invent outcomes or customer endorsement."
    },
    {
      "question": 3,
      "format": "Optional improvement suggestion",
      "reason": "Keep the suggested change separate from whether it has been tested. Separate quoted statements from editorial drafts."
    }
  ],
  "respondent_instruction": "If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.",
  "note": "Examples to adapt. Not a validated instrument."
}