# Customer story process survey

Improve the experience of preparing a case study.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. Which review step was unclear?

Answer: ____________________

## 2. What information was difficult to approve?

Answer: ____________________

## 3. What would simplify final sign-off?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Use this answer to locate the part of the experience that needs explanation. The example issue to investigate is: reviewers cannot distinguish quotes from proposed edits.
2. Difficult-to-approve information can expose missing evidence, unclear attribution or unresolved scope in the draft. Route each issue to the appropriate reviewer; participation does not authorize every quotation or outcome claim.
3. Turn the requested improvement into a testable next step. One illustrative action is: separate quoted statements from editorial drafts.

Interpretation caution: Do not invent outcomes or customer endorsement.