{
  "title": "Catering delivery feedback survey",
  "questions": [
    "Were delivery arrangements clearly agreed?",
    "How well did the order match the confirmed request?",
    "Which setup or serving instruction was missing?",
    "What communication helped on the day?",
    "What should be clarified before a future order?"
  ],
  "question_notes": [
    "Delivery coordination requires a shared understanding of timing, handoff and responsible contacts. Identify which arrangement was ambiguous without requesting guest information or promising an unconfirmed arrival window.",
    "Order correspondence distinguishes a confirmed request from what was received. Investigate the specific item or quantity mismatch using appropriate operational records rather than collecting guests' medical histories.",
    "Missing setup guidance reveals what organizers needed after receiving the order. Provide verified service information and refer specialist handling questions appropriately instead of inventing food-safety instructions.",
    "Useful communication identifies the update that helped the organizer act during delivery. Preserve its timing and purpose without treating a successful message as proof that every arrangement worked.",
    "Future clarification should resolve a concrete gap in ordering, timing or handoff. Agree the relevant verified arrangement before another order without assuming the same requirements apply to every event."
  ],
  "answer_guidance": [
    {
      "question": 1,
      "format": "Short open text",
      "reason": "Let people explain the experience in their own words. Review this answer for: were delivery arrangements clearly agreed.",
      "optional": true
    },
    {
      "question": 2,
      "format": "Short open text",
      "reason": "Let people explain the experience in their own words. Review this answer for: how well did the order match the confirmed request.",
      "optional": true
    },
    {
      "question": 3,
      "format": "Short open text",
      "reason": "Let people explain the experience in their own words. Review this answer for: which setup or serving instruction was missing.",
      "optional": true
    },
    {
      "question": 4,
      "format": "Short open text",
      "reason": "Let people explain the experience in their own words. Review this answer for: what communication helped on the day.",
      "optional": true
    },
    {
      "question": 5,
      "format": "Short open text",
      "reason": "Let people explain the experience in their own words. Review this answer for: what should be clarified before a future order.",
      "optional": true
    }
  ],
  "respondent_instruction": "If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.",
  "field_protocol": null,
  "editorial_sections": [],
  "note": "Examples to adapt. Not a validated instrument; manual editorial data, not a product import payload."
}