If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

What step changed for your role?
Which effective date was unclear?
What example would help?

Author notes / illustrative keys where applicable:
1. Use this answer to locate the part of the experience that needs explanation. The example issue to investigate is: staff cannot distinguish the new process from the old route.
2. An unclear effective date identifies uncertainty about which procedure applies to the next task. Distinguish announcement and implementation dates using confirmed information, without assuming readership establishes understanding or adoption of the change.
3. Turn the requested improvement into a testable next step. One illustrative action is: show one approved before-and-after task example.