{
  "title": "Checkout error recovery survey",
  "questions": [
    "What did the error say to do next?",
    "What confirmation did you look for?",
    "What information would reduce uncertainty?"
  ],
  "question_notes": [
    "The next action understood from an error identifies whether checkout recovery guidance is actionable. Verify the route and consequences before recommending retry.",
    "The confirmation sought reveals uncertainty about whether checkout failed before or after recording an order. Point to actual status-check and support routes, without inferring payment state or recommending duplicate submission from feedback alone.",
    "Information reducing uncertainty identifies what shoppers need to know about recorded order state. Point to verified checks without inferring payment success or prompting duplicate submission."
  ],
  "answer_guidance": [
    {
      "question": 1,
      "format": "Optional short text",
      "reason": "Retain the specific point or condition described; avoid replacing it with an unexplained rating."
    },
    {
      "question": 2,
      "format": "Optional written explanation",
      "reason": "Keep context that distinguishes different experiences. Never request payment-card information in feedback."
    },
    {
      "question": 3,
      "format": "Optional improvement suggestion",
      "reason": "Keep the suggested change separate from whether it has been tested. Provide verified order-state guidance before retrying."
    }
  ],
  "respondent_instruction": "If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.",
  "note": "Examples to adapt. Not a validated instrument."
}