# Checkout error recovery survey

Improve guidance after checkout fails.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. What did the error say to do next?

Answer: ____________________

## 2. What confirmation did you look for?

Answer: ____________________

## 3. What information would reduce uncertainty?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. The next action understood from an error identifies whether checkout recovery guidance is actionable. Verify the route and consequences before recommending retry.
2. The confirmation sought reveals uncertainty about whether checkout failed before or after recording an order. Point to actual status-check and support routes, without inferring payment state or recommending duplicate submission from feedback alone.
3. Information reducing uncertainty identifies what shoppers need to know about recorded order state. Point to verified checks without inferring payment success or prompting duplicate submission.

Interpretation caution: Never request payment-card information in feedback.