# Civic appointment location survey

Clarify civic appointment attendance.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. How did you find the entrance?

Answer: ____________________

## 2. Which arrival instruction was unclear?

Answer: ____________________

## 3. What previsit information was missing?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Read for entrance discovery. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for arrival clarity. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for preparation gap. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.

Interpretation caution: Exclude appointment and identity numbers.