# Civic counter queue survey

Improve public-counter waiting information.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. What service were you waiting for?

Answer: ____________________

## 2. What did the queue display tell you?

Answer: ____________________

## 3. Which waiting update was missing?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Look for service context.
2. Look for display comprehension.
3. Look for update need.

Interpretation caution: Do not request case identifiers.


## Illustrative finding and follow-up

Observation: Queue numbers use unexplained prefixes.

Action to test: Explain prefixes at ticket collection.

Follow-up: After the proposed change, ask relevant participants whether this original issue still occurs: Queue numbers use unexplained prefixes. Record what they experienced, including none or not applicable; changes in the sample do not establish causation.