# Cleaning service boundary survey

Explain cleaning service scope.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. Which area did the service cover?

Answer: ____________________

## 2. What task boundary was unclear?

Answer: ____________________

## 3. What request route was missing?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Look for area scope.
2. Look for task boundary.
3. Look for request route.

Interpretation caution: Not a hygiene assessment.


## Illustrative finding and follow-up

Observation: Service summaries omit excluded tasks.

Action to test: Clarify checked inclusions and exclusions.

Follow-up: After the proposed change, ask relevant participants whether this original issue still occurs: Service summaries omit excluded tasks. Record what they experienced, including none or not applicable; changes in the sample do not establish causation.