# Clinic portal instructions survey

Assess administrative portal guidance.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. Which administrative task were you attempting?

Answer: ____________________

## 2. What instruction caused uncertainty?

Answer: ____________________

## 3. What help route did you find?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Read for task context. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for instruction friction. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for help discovery. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.

Interpretation caution: Never collect documents or login credentials.