If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

Which activity date was unclear?
What participation condition was missing?
What update channel did you need?

Author notes / illustrative keys where applicable:
1. Read for date clarity. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for condition. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for update channel. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.