# Coach luggage survey

Improve coach luggage instructions.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. What luggage guidance did you receive?

Answer: ____________________

## 2. Which restriction needed explanation?

Answer: ____________________

## 3. What collection instruction was missing?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Look for guidance received.
2. Look for restriction clarity.
3. Look for collection gap.

Interpretation caution: Do not imply a baggage allowance.


## Illustrative finding and follow-up

Observation: Travelers do not know collection order.

Action to test: Explain collection procedure before arrival.

Follow-up: After the proposed change, ask relevant participants whether this original issue still occurs: Travelers do not know collection order. Record what they experienced, including none or not applicable; changes in the sample do not establish causation.