If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

Which discussion were you following?
What did resolved mean here?
What reopening guidance was missing?

Author notes / illustrative keys where applicable:
1. Read for discussion context. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for state comprehension. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for reopening need. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.