# Community care booking info survey

Clarify service-booking information.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. Which booking step needed explanation?

Answer: ____________________

## 2. What scheduling detail was unclear?

Answer: ____________________

## 3. What confirmation did you expect?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Read for booking friction. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for scheduling clarity. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for confirmation. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.

Interpretation caution: Do not collect needs assessments.