If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate. What did the invitation say would happen next? What response-handling information was missing? What would make the request clearer? Author notes / illustrative keys where applicable: 1. Use this answer to locate the part of the experience that needs explanation. The example issue to investigate is: members cannot tell whether answers will be published. 2. Missing handling information affects whether members can decide to share feedback knowingly. Explain the actual collection, access and follow-up arrangements without promising anonymity or privacy beyond verified practice. 3. Turn the requested improvement into a testable next step. One illustrative action is: explain actual handling and reporting arrangements.