If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

How did you find access information?
Which participation rule was unclear?
What equipment guidance did you need?

Author notes / illustrative keys where applicable:
1. Read for discovery. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for rule clarity. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for equipment needs. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.