If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

What context did the note provide?
Which reference was unclear?
What timing detail was missing?

Author notes / illustrative keys where applicable:
1. Read for context usefulness. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for reference meaning. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for timing need. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.