If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate. Where would you look for help? What reporting instruction was unclear? What response information would help? Author notes / illustrative keys where applicable: 1. Use this answer to locate the part of the experience that needs explanation. The example issue to investigate is: members cannot find the reporting route from discussion pages. 2. An unclear reporting instruction identifies a step that could prevent someone reaching the correct help route. Explain process and expected acknowledgment without collecting private allegations or promising a resolution. 3. Turn the requested improvement into a testable next step. One illustrative action is: place a clearly labeled help route near discussions.