# Community shuttle survey

Understand shuttle information needs.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. How did you discover the service?

Answer: ____________________

## 2. What booking condition was unclear?

Answer: ____________________

## 3. Which journey detail was missing?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Read for discovery path. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for booking clarity. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for journey information. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.

Interpretation caution: Do not ask about medical eligibility records.